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Nene’s Farmacy — Patient Bill of Rights

(In accordance with Minnesota Statutes §§ 144.651, 151, and 152.126)

As a patient (or customer) at Nene’s Farmacy, you are entitled to the rights guaranteed by the State of Minnesota. These rights ensure your dignity, privacy, informed choice, and access to safe, ethical pharmacy care.

 

1. Information and Communication

  • You have the right to receive complete and current information concerning your care, prescriptions, costs, and potential side effects in language you can reasonably understand.

  • You have the right to know the identity and professional status of staff involved in your care.

  • You must be informed if your prescription is being reported to the Minnesota Prescription Monitoring Program (PMP).

  • You may request a free copy of your PMP record, and to know who has accessed it, as provided in Minn. Stat. §152.126.

 

2. Participation in Care Decisions

  • You have the right to participate in decisions about your pharmaceutical care.

  • You may refuse any service, prescription, or advice, and you have the right to be informed of the medical consequences of refusal.

  • You may appoint a family member or agent to act on your behalf in making care decisions.

 

3. Privacy and Confidentiality

  • You have the right to personal privacy and to have your medical and pharmacy records kept confidential.

  • Your prescription files are not public records (Minn. Stat. §151.213) and may only be released with your consent or as required by law.

  • You may review your records, obtain copies, and request corrections to errors.

 

4. Respect and Non-Discrimination

  • You have the right to be treated with courtesy, respect, and full recognition of your individuality, regardless of race, religion, sex, gender identity, age, disability, financial status, or national origin.

  • Services will be free from discrimination, abuse, or coercion.

 

5. Continuity of Care and Service

  • You have the right to receive pharmacy services in a timely and coordinated manner.

  • If Nene’s Farmacy cannot provide a requested medication or service, you will be informed and reasonable alternatives will be offered.

  • Prescriptions must be certified by a licensed pharmacist before dispensing, as required by Minn. Stat. §151.215.

 

6. Financial Information

  • You have the right to a clear explanation of charges for prescriptions and services.

  • You may request an estimate of medication costs before dispensing.

  • You will be informed about generics, substitutions, or lower-cost alternatives when available.

 

7. Grievances and Complaints

  • You have the right to voice complaints or grievances without fear of retaliation.

  • Nene’s Farmacy maintains a grievance procedure, and you may also file complaints with the Minnesota Board of Pharmacy or the Minnesota Department of Health.

  • You will receive a timely response to complaints, and unresolved matters may be reviewed by outside regulatory authorities.

 

8. Access to Advocacy

  • You have the right to communicate privately with an advocate or rights protection service.

  • You may seek assistance from patient rights services provided by the State of Minnesota.

 

9. Freedom from Waiver of Rights

  • You cannot be required to waive any of your statutory rights as a condition of receiving pharmacy services (Minn. Stat. §144.651, Subd. 29).

 

10. Special Rights Under Minnesota Law

  • You may request access to your PMP record or correction of errors under Minn. Stat. §152.126.

  • Prescriptions dispensed, mailed, or shipped by Nene’s Farmacy will comply with all Board of Pharmacy regulations (Minn. Stat. Ch. 151).

  • You have the right to safe, effective, and legally compliant medication dispensing.

 

Closing Statement

This Bill of Rights reflects your protections under Minnesota law.
It must be visibly posted at Nene’s Farmacy, provided in writing to patients, and included in our policies and procedures.
Accessible versions will be made available upon request.

 

Complaint Contacts — State of Minnesota

  • Minnesota Board of Pharmacy — Phone: (651) 201-2825 | Website: mn.gov/boards/pharmacy

  • Minnesota Department of Health — Phone: (651) 201-5000 | Website: health.state.mn.us

  • Office of the Ombudsman for Long-Term Care — Toll-Free: (800) 657-3591 | Website: mn.gov/board-on-aging/advocacy

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